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facilitation training | facilitation services | sample facilitations
FACILITATION SERVICES FOR ORGANIZATIONS
A Resource for Strengthening Nonprofit Organizations & Public Agencies
WHAT IS FACILITATION?
When people work together they share ideas, energy and responsibilities. In the workplace, individuals share office space and resources and commonly work in teams. Boards of directors and the staffs of nonprofit organizations and public agencies collaborate to create missions statements and decide how best to fulfill their mission and deliver their services.
Frequently, however, group members have significant differences - language, culture, age, gender - that can be divisive, disruptive or counterproductive. Unfortunately, open hostility and conflicts may even arise.
When the above occurs, facilitation can be of immense assistance. Facilitation is when a neutral third-party leads a process that helps group members identify and define their shared goals, while also identifying the issues blocking fulfillment of these goals. Depending on the circumstances, facilitators can provide services that surface underlying issues and concerns, while increasing opportunities for consensus.
Community Boards' Specialized Services facilitators are highly skilled neutrals with expertise in all areas of effective facilitation. Described below are the services we offer.
OUR SPECIALIZED SERVICES FACILITATORS CAN HELP WHEN...
 Groups are confronted with multiples issues.-
Decision-making and actions involve multiple parties.
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Changes in mission or service delivery need to be addressed.
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There is limited time to achieve a goal.
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Consensus from all parties is essential.
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Groups are at impasse and unable to move forward.
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There are changes in staffing or budgeting.
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An organization or agency is restructuring.
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Public or private hearings, meetings or forums are held.
OUR SPECIALIZED SERVICES FACILITATORS ARE SKILLED AT...
- Developing comprehensive and inclusive agendas
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Identifying and balancing individual and group needs
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Setting and enforcing meeting ground rules
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Reviewing approach options
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Establishing strategies
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Caucusing
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Developing timelines, schedules and benchmarks
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Identifying and managing problem issues
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Troubleshooting
- Evaluating the facilitation
PLEASE CONTACT US FOR MORE INFORMATION, OUR RATES, OR TO DISCUSS YOUR NEEDS...
Contact: Liora Kahn, Mediation Program Manager
Office hours: Monday - Friday, 10:00 a.m. - 6:00 p.m.
Telephone: (415) 920-3820 x109
Email: lkahn@communityboards.org or Click here
SAMPLE FACILITATIONS
> FACILITATED a dispute involving 300 residents who were polarized over a proposal to place a residential mental health treatment facility in their neighborhood.
> FACILITATED a group dispute between members of the Japanese community and Board members of the YMCA that occupied an historic building confiscated from Japanese citizens who were sent to internment camps during World War II.
> FACILITATED an internal group dispute involving staff, parents and neighborhood residents for a Beacon Center in the Western Addition.
> FACILITATED issues between staff members of the two city agencies when they were merged into a new, single department.
> FACILITATED a dispute involving several community-based organizations that were contesting the award of a City contract.
> FACILITATED a group dispute between a Beacon Center and a middle school. The Beacon Center had been housed at the school with little or no preparation for their co-existence.
> FACILITATED meetings sponsored by San Francisco Parks and Recreation Department to obtain public input on whether dogs should be allowed to run free in city parks or be kept leashed at all times.
> FACILITATED a large group dispute between 300 students, teachers, parents, school administrators and police officials after a riot erupted at a San Francisco high school.
> FACILITATED a harassment dispute between youths attending a San Francisco Boys and Girls Club and the San Francisco Police Department.
> FACILITATED a large-group dispute between environmentalists, city officials and feral cat advocates working on a plan to re-introduce quail into natural habitats in the city.
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